Refund policy

At Literacy at Home, each order is prepared with care. Because many of our products are handmade, assembled, personalized, printed, or prepared specifically for each order, please review this policy carefully before purchasing.

Physical Products

All physical product sales are final.

We do not accept returns or exchanges due to:

  • Change of mind

  • Ordering the wrong item

  • No longer needing the product

  • Preference regarding color, design, size, or format when the item received matches the product listing

  • Normal variations that may occur with handmade or assembled products

Please review product descriptions, photos, dimensions, and customization details carefully before placing your order.

Personalized or Custom Products

Personalized and custom-made products are final sale and cannot be returned, exchanged, or refunded.

Please carefully review all names, spelling, and customization information before submitting your order.

If Literacy at Home makes an error with your personalization, please contact us within 7 days of delivery so we can make it right.

Digital Products

All digital product sales are final.

Because digital files are delivered electronically, digital downloads cannot be returned, exchanged, or refunded after purchase.

If you experience a problem accessing or downloading your files, please contact us for assistance.

Damaged, Defective, Missing, or Incorrect Orders

If your physical order arrives:

  • Damaged

  • Defective

  • Missing an item or component

  • Different from what you ordered

please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photos when applicable.

After reviewing the issue, Literacy at Home may provide a replacement, replacement component, store credit, or refund depending on the circumstances.

Refunds

Refunds are only issued when approved due to a damaged, defective, missing, or incorrect order or another error made by Literacy at Home.

Approved refunds will be sent to the original payment method.

Once a refund has been issued, please allow approximately 5–10 business days for your bank or payment provider to process and post the funds.

Shipping Charges

Original shipping charges are non-refundable unless the refund is being issued because of an error made by Literacy at Home or an approved issue with the order.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Because orders may enter preparation, printing, personalization, or fulfillment quickly, cancellation requests are not guaranteed.

Orders that have already entered production, preparation, personalization, or shipment cannot be canceled.

Digital orders cannot be canceled once the digital product has been delivered or made available for download.

Contact Us

If there is a problem with your order, please contact Literacy at Home using the contact information provided on our website.

Please include your order number whenever possible so we can assist you efficiently.